frequently asked questions

want to know more about our services before purchase?

We are a nationwide provider and installer of home heating systems and renewable products. Having been in the industry for over 20 years, we have gained the knowledge and experience from installing a wide range of systems and keep up to date with the latest carbon friendly technologies.

Yes, we are Gas Safe Registered. Our registration number is 187477.

Yes, we are MCS accredited for solar panels and battery storage. Our registration number is IAA-10049.

Our service is guaranteed to be way above industry standard and designed to ensure that your system will match your family’s routine and demands.

Of course. You can have your boiler wherever you want. Simply state which room of the property you would like to have your new boiler installed on your survey.

Depending on the product and manufacturer you choose, warranties can vary between 2-10 years.

If you wish for your boiler to last to its full potential, we recommend you have your boiler serviced every 12 months. Without an annual boiler service your manufacturer’s warranty will be invalid.

All manufacturer warranties cover boiler faults and breakdowns only.

Yes. It is part of our service to both install and remove old products.

Duologi

Authorised by and regulated by the Financial Conduct Authority.

Business registered address:

The Square,
Arena,
Basing View,
Basingstoke,
RG21 4EB